At Browave, the most important quality system improvement program is the Customer -Oriented Quality Improvement program. It contains three sub-procedures, from source management, process quality to customer feedback (see Fig. 2).

In terms of source management, it is a procedure for translating customer specifications and requirements into Browave's internal action items. Our motto is ''Do the right thing right, the first time''. And then, in the process quality, we implement an order-based quality follow up system to assure each customer order is well-controlled in the manufacturing process. One quality engineer will be assigned to monitor all of the quality status and highlight all process status to every corresponding member such as the PT engineer, PL supervisor, product engineer and account manager. Finally, all of the processes will be halted while customer feedback is referenced. If any customer complaints are received, the corrective and preventive action will be taken,and feedback will be directed to management for implementation of improvement measures.